Position Information

Position Information

Position Number

01105W

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Position Information

Position Information

Position Number

01105W

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Position Title

Ticket Operations Manager

Employment Category

Full Time Operational

Location

William & Mary

Department

831700 Ticket Office

Unit Mission Statement

The Department of Intercollegiate Athletics at William & Mary is dedicated to the

pursuit of excellence in all its endeavors. We are committed to an outstanding

intercollegiate athletics program by:

· Forging an environment that demands

success with integrity;

· Winning championships;

· Empowering leaders;

· Building a championship culture;

· Elevating the prestige of the University;

and

· Instilling pride and respect.

· Remaining true to our Core Values of Accountability, Belonging, Creativity, Integrity, and Service

Position Summary

The Ticket Operations Manager is responsible for overseeing the processing of phone, walk-up, and online ticket orders, and securing maintenance as needed for all ticket office technology. The manager develops ticket sales promotion plans, and manages the preparation, planning and fulfillment of ticket sales. This position supervises hourly staff.

Conditions of Employment

• Work schedule includes frequent evenings and weekends as well as overnight travel to sport events.

• This is a non-exempt position, eligible to receive overtime in accordance with the Fair Labor Standards Act. This position may be subject to overtime during high peak times, etc. as directed and approved by the supervisor.

• This is a restricted position subject to availability of funding.

Essential Designation

No

FLSA

Non-Exempt

Position Restricted?

Yes, the appointment is limited due to funding availability

Position Term

12 month - Restricted

Required Qualifications

• Bachelor’s degree or an equivalent combination of education and training;

• Previous experience with cash handling

• Previous experience scheduling staff members for office coverage

• Demonstrated competency with spreadsheet, database management and word processing software specifically Microsoft Word, and Excel

• Basic accounting skills

• Exemplary customer service skills

Preferred Qualifications

• Knowledge of Paciolan or other ticketing software;

• Knowledge of financial record-keeping methods, procedures and practices;

• Demonstrated problem solving and strategic thinking skills.

• Demonstrated ability to prioritize, identify critical issues and work towards results.

• Additional coursework in accounting, sports management or other related field preferred;

• Some supervisory experience;

• Previous experience working in college athletics or box office is desired.

Is the position remote work eligible?

Hybrid (works remotely at least 1 day per week but not full-time)

Remote Work Disclaimer

Remote work eligibility is not guaranteed and is subject to approval. Employee eligibility depends on the likelihood of the employee succeeding in a remote work arrangement and the supervisor’s ability to manage remote workers. Departments and/or Human Resources may amend, alter, change, delete, or modify eligibility.

Advertised Pay Range

up to $50,000

Advertised Pay Range Statement

All hiring rates are commensurate with relevant experience up to the advertised amount considering internal alignment.

This position has an established starting rate.

University Salary Range

U07

Benefits Summary Statement

William & Mary offers our employees a full array of benefits including retirement, health insurance with options for expanded dental and vision along with group and optional life insurance with coverage for spouse and children, flexible spending accounts, and an

EAP

(Employee Assistance Program).

Our employees enjoy additional university benefits such as educational assistance, professional development, wellness benefits, and a robust holiday schedule. All employees have access to fitness facilities on campus. Staff members also have access to the university libraries, and much more. To learn more, go to: https://www.wm.edu/offices/uhr/benefi...

Job Open Date

02/07/2024

Review Begin Date

02/12/2024

Job Close Date

02/23/2024

Open Until Filled

No

Special Application Instructions

For priority consideration, please have materials in by review date, February 12, 2024.

Background Check Statement

William & Mary is committed to providing a safe campus community. W&M conducts background investigations for applicants being considered for employment. Background investigations include reference checks, a criminal history record check, and when appropriate, a financial (credit) report or driving history check.

EEO Statement

William & Mary values diversity and invites applications from underrepresented groups who will enrich the research, teaching and service missions of the university. The university is an Equal Opportunity/Affirmative Action employer and encourages applications from women, minorities, protected veterans, and individuals with disabilities.

Supplemental Question

Required fields are indicated with an asterisk (*).

1. * Do you have experience with Paciolan ticketing software?
   • Yes
   • No

Applicant Documents

Required Documents 1. Resume/Curriculum Vitae 2. Cover Letter Optional Documents 1. Other Doc 2. Other 2

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