Posting Details

Job Posting Information

Posting Number

PG193663SP

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Posting Details

Job Posting Information

Posting Number

PG193663SP

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Internal Recruitment

No

Working Title

Account Executive - Sales & Service

Anticipated Hiring Range

Commensurate with experience

Work Schedule

Monday - Friday, 8:00 am - 5:00 pm; nights, weekends, and holidays as needed.

Job Location

Raleigh, NC

Department

Athletics

About the Department

The mission of the NC State University Department of Athletics is to prepare student-athletes to compete at the highest level and to inspire them to be leaders now and for the future by providing the best environment to achieve their athletic, academic, and personal aspirations as well as providing support for the professional development of our coaches and staff, all within the role of the greater institutional relationships to the University.

Essential Job Duties

The Account Executive – Sales and Service will report to the Manager of Services and Retention and will be responsible for the management of approximately 1500 accounts and delivering a high level of professionalism while building a personable relationship for tickets and annual donations. Responsibilities include, but are not limited to: Daily account management of approximately 1500 current ticket holders and donors. As directed by the Director of Ticket Sales & Services, responsible for selling tickets for football, men’s and women’s basketball, baseball, and other Olympic sports. Meet and exceed monthly and yearly renewal and sales goals. Coordinate and facilitate annual gifts to the Wolfpack Club in conjunction with season ticket packages. Responsible for making a minimum of 70 outbound calls per day. Generate new business through growth and upgrading of existing accounts as well as seeking out referrals from current account holders. Build strong relationships with assigned accounts through proactive outreach including, but not limited to phone calls, seat visits, emails, appointments, and handwritten notes. Assist in developing and executing customized service and touch point programs for accounts. Properly manage and document all contacts via Paciolan and Salesforce CRM, including resolving all customer complaints, inquiries, and requests in a timely manner. Process ticket orders and work with ticket operations staff to ensure proper procedures are met, including PCI standards. Work home athletic events, as assigned by Manager of Services and Retention. Readiness to be a steward of NC State Athletics in person at events and appointments.

Other Responsibilities

Other duties as assigned by the Director of Ticket Sales and Administration

Qualifications

Minimum Experience/Education

Bachelor’s degree; or an equivalent combination of training and experience.  All degrees must be received from appropriately accredited institutions.

Other Required Qualifications

Prior ticket sales experience. Genuine desire to help others and assist NC State Athletics in achieving department goals. Computer proficient (Microsoft Word, Excel, etc.) and detail oriented. Ability to be a team player and collaborate with other team members. High level of professionalism, with the ability to relate to all levels of staff, department leaders, and fans. Willingness to learn and adapt to new ideas presented by other department members. Ability to identify problems and develop potential solutions, as needed. Position requires non-traditional work hours, including nights, weekends, and holidays.

Preferred Qualifications

Experience using Paciolan ticketing systems and Salesforce CRM platform.

Required License or Certification

N/A

Valid NC Driver's License required

No

Commercial Driver's License Required?

No

Recruitment Dates and Special Instructions

Job Open Date

11/09/2023

Earliest Close Date---- (Positions will be posted until 5:00 PM ET on this date. Positions remaining posted after this date are still accepting applications but may close at any time.)

11/16/2023

Notice to Applicants

Please note that the work history on your resume must also be included in your application.

Special Instructions

Please attach a resume, cover letter, and contact information for three professional references.

Position Details

Position Number

00108919

Position Type

SHRA

Position Classification Band Title

University Program Associate

Position Classification Band Level

Contributing

Position Classification Salary Range

$31,200 - $56,545

Salary Grade Equivalency

GN05

Alternate Option

If no applicants apply who meet the required competency level and training & experience requirements, then management may consider other applicants. Salary would be determined based on competencies, equity, budget, and market considerations.

Full Time Equivalent (FTE) (1.0 = 40 hours/week)

1.00

Appointment

12 Month Recurring

Mandatory Designation - Adverse Weather

Non Mandatory - Adverse Weather

Mandatory Designation - Emergency Events

Non Mandatory - Emergency Event

Time Limited Position

No

Time-Limited Appointment Length (if applicable)

Department Id

105002 - Athletics-Internal/External Operations

AA/EEO

NC State University is an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, gender identity, age, sexual orientation, genetic information, status as an individual with a disability, or status as a protected veteran. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-515-3148 to speak with a representative at the Office of Institutional Equity and Diversity.If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or workatncstate@ncsu.edu.Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.

Supplemental Questions

Required fields are indicated with an asterisk (*).

1. * How did you learn of this opportunity?

   • NCSU Website
   • Job Alert (automated email from our system)
   • NCSU Executive Search Services
   • Monster.com
   • CareerBuilder.com
   • InsideHigherEd.com
   • Other Online Job Board
   • Carolina Job Finder / Employment Guide
   • Job / Career Fair
   • The Chronicle of Higher Education
   • Professional Journal
   • Print Advertisement (Newspaper / Periodical)
   • Professional Organization
   • Direct Contact from NCSU HR Representative / Recruiter
   • NCSU Employee Referral
   • Social Media (LinkedIn, Twitter, Facebook, Other)
   • Other

2. (Open Ended Question)

3. * Do you have prior ticket sales experience?

   • yes
   • no

4. * If yes, in 2-3 sentences please describe your relevant experience.

(Open Ended Question)

1. * Please briefly describe if you have prior experience with Pacicolan or SalesForce CRM platform?

(Open Ended Question)

1. * The NCAA requires disclosure of certain relationships between potential employees and student athletes and their families as well as recruits and their families. Please check if you are any of the following:

   • A parent/legal guardian of a football or basketball (men’s or women’s) recruit or current NC State student-athlete.
   • A relative of a football or basketball (men’s or women’s) recruit or current NC State student-athlete.
   • A high school/ college coach who works with football or basketball (men’s or women’s).
   • A strength coach or personal trainer who works with a football or basketball (men’s or women’s) recruit or current NC State student-athlete.
   • None of the above.

2. * If you checked any of the boxes above (except, None of the above box), please provide details below.

(Open Ended Question)

Application Materials Required

Required Documents 1. Resume 2. Cover Letter 3. Contact Information for References Optional Documents

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